Terms Of Use

Welcome! Please read this Terms of Use Agreement carefully, and contact us at connect@lumiere32.sg if you have any questions. By accessing or using the Site and its services, you agree to be bound by these Terms and by our Privacy Policy.

You (“you” or “End User” or “your” or “Buyer” or “Customer” or “Member”) are required to read and accept all of the terms and conditions laid down in this Terms of Use (“Terms of Use” or  “Terms” or “Agreement”) and the linked Privacy Policy, before you may use www.lumiere32.sg (hereinafter referred to as “Site” or “we” or “our”). The Site allows you to browse, select and purchase medical devices and dental/medical allied items online (“Goods” or “Products” or “Services”)

 

This agreement is effective upon acceptance and governs the relationship between you and www.lumiere32.sg and/or Lumiere32 Pte Ltd. (hereinafter “Company”) including the sale and supply of any Products on the site. If this agreement conflicts with any other document, the terms will prevail for the purposes of usage of the Site. If you do not agree to be bound by this “Terms of Use” and the Privacy Policy, you may not use the Site in any way.

 

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. 

By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Lumiere32 Policies ((including but not limited to Privacy Policy available at Privacy Policy) as amended from time to time.

Your use of LUMIERE32 website - www.lumiere32.sg (hereinafter referred to as "the website") and services available on a website is governed by the following terms of use.

SCOPE OF USE

Before you may become a member of the Website, you must read and accept all of the terms and conditions in, and linked to, this Terms of Use and Privacy Policy. We strongly recommend that, as you read this Terms of Use, you also access and read the linked information. By accepting this Terms of Use, you agree that this Terms of Use and Privacy Policy will apply whenever you use our Website and services, or when you use the tools we make available to interact with our Website and services. You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Lumiere32. Notwithstanding any other rights or restrictions in these Terms of Use, you may not use this Site to: (a) transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us; (b) introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person, including but not limited to, a registered user of this Site or an employee of Luumiere32; (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) tamper with or obtain access to this Site or any component of this Site; (h) conduct fraudulent activities; or (i) collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail; or create an account fraudulently with providing fabricated dental or medical clinic details.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the terms of Use hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

OWNERSHIP

The portal, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of Lumiere32 Pte Ltd. /or various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors and other information providers. Nothing contained on this site should be construed as granting, by implication, or otherwise, any license or right to use any of the Trademarks without the written permission of Lumiere32, or such other party that may own the Trademarks.

AMENDMENT TO TERMS OF USE

LUMIERE32 may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Terms of Use. If you do not adhere to the changes, you must stop using the service. Your continuous use of the service will signify your acceptance of the changed terms. 

USER(S) ELIGIBILITY

User(s) means any individual dentist, doctors, medical professionals or dental/medical clinic entity/ medical organization that legally operates in Singapore, uses and has the right to use the services provided by Lumiere32. Use of The Website and these Terms are governed by the laws of Singapore. Any claim relating to use of The Website shall be heard by Singapore Courts. Lumiere32 advises its users that while accessing the website, they must follow/abide by the related laws. Lumiere32 is not responsible for the possible consequences caused by your behaviour during use of website. Lumiere32 may, in its sole discretion, reserve the right to terminate your membership and refuse to provide you with access to the Website at any time. 
If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept this Terms of Use and you have the authority to bind that business entity to this Terms of Use. 

ONLY Dental & Medical professionals and people/individual related to dental/medical business/profession can access & use this site to purchase/sell products.

These products cannot be purchased by Individuals who doesn’t have relevant dental/medical qualification/training. But if any individual has an intention to purchase/procure goods sold on Lumiere32 site to harm someone or promote criminal activity. We have right to protect our interest & Lumiere32 won’t be responsible in case of any criminal activity occurrence and user shall be liable for legal actions under Singapore law.

REGISTRATION, USER ID AND SECURITY

In order to access or use certain features of the Site, you may be required to register with us on a registration form which will require you to provide personally identifiable information (such as your Name, an official e-mail address you own, Mobile No., Clinic Tel No., Clinic Name, Singapore NRIC) and to select a password and business email address ("User ID") and your account shall be allotted an unique account ID for placing orders.

You agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration page. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. Further, you may not: enter, select or use an email address owned or controlled by another person with the intent to impersonate that person, or, use an email address subject to any rights of a person other than yourself without appropriate authorization.

We reserve the right to refuse registration of, or cancel an account in our discretion without any liability whatsoever. You are responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your account and password.

We care about the security of our users. While we work to protect the security of your content and account, Lumiere32 cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify Lumiere32 immediately of any unauthorized use of your email address or password, and ensure that you exit from your account at the end of each session. Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.

By becoming a Registered User, you consent to the inclusion of your personal and non-personal data in our on-line database and authorize Lumiere32 to share such information with other user(s). Lumiere32 may refuse registration and deny the membership and associated account and Password to any user for whatever reason. Website may suspend or terminate a registered membership at any time without any prior notification in interest of Lumiere32 or general interest of its visitors/other members without giving any reason thereof. 
Despite you or your dental/medical clinics contact number(s) are on Do Not Call Registry, I consent to be contacted by Lumiere32 through phone calls, SMS notifications or any other means of communication, in respect to the services provided by Lumiere32. 
You agree, inter alia, to:

1. Provide true, accurate, current and complete information about yourself as prompted by Lumiere32’s registration form or provided by You

2. Maintain and promptly update the personal and non-personal Data to keep it true, accurate, current and complete.

LIMITATIONS OF USE

The Lumiere32 grants you a limited, non- transferable access to use the portal in accordance with the terms of use of this Agreement. You may only use Lumiere32 website to make legitimate inquiries, or purchases and shall not use for any other purposes, including without limitation, to make any speculative or fraudulent reservation or purchase in anticipation of demand. Lumiere32 and the content provided in this portal, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of third party providers and distributors. You may download, display and print the materials presented on this site for non- commercial use only.

PRIVACY POLICY

The privacy policy is available for review at privacy policy and you agree that you have read the Privacy Policy and that the terms of such policy are reasonable and are acceptable to you. You consent to the use of your personal information by us and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in our Privacy Policy.

DISCLAIMER OF WARRANTY

Any User (Individual/Company/Organization) will not hold the Company responsible for other users' content, actions or inactions, or items they list, including things they post. You acknowledge that we are not a traditional online shopping service provider or auctioneer. Instead, we provide an electronic marketplace for buyers and sellers and arrange transactions between such buyers and sellers. The Company is responsible for operating and managing its Website and makes reasonable efforts in order to maintain efficient services. We cannot guarantee continuous or secure access to our services, and operation of the Website may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of our Website and services.

 

The site, its content and all texts, images, merchandise and other information on, accessible from or available through this site are provided on an 'as available' and 'as is' basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. specifically, but without limitation, Lumiere32 does not warrant that: (i) the information available on this site is free of errors; (ii) the functions contained on this site will be uninterrupted or free of errors; (iii) defects will be corrected, or (iv) this site or the server(s) that makes it available are free of viruses or other harmful components.

LIMITATION OF LIABILITY

The user specifically agrees that the company shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through this website. the user specifically agrees that the company is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. The user specifically agrees that the company is not responsible for any content sent using the communication services and/or included in this site by any third party.


 

In no event shall the company be liable for any special, incidental, indirect, punitive or consequential damages of any kind, or any damages whatsoever, whether in contract, tort, strict liability or otherwise, (including without limitation, those resulting from: (1) reliance on the materials presented, (2) costs of replacement goods, (3) loss of use, data or profits, (4) delays or business interruptions, (5) and any theory of liability) arising out of or in connection with the use of, or inability to use this website, whether or not the company has been advised of the possibility of such damages.

INDEMNIFICATION

By using this Site, you agree to indemnify, hold harmless and defend Lumiere32 and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (i) your use or misuse of the Site; (ii) your breach of the Terms of Use; or (iii) your violation of any law or the rights of a third party. You agree to cooperate as fully as reasonably required in the defense of any claim. Lumiere32 reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

UNAVAILABILITY OF SITE; TERMINATION; FRAUD

We may alter, suspend, or discontinue this Site in whole or in part, at any time and for any reason, without notice or cost. We may, in our sole discretion, terminate or suspend your use or access to all or part of the Site or your account or membership, for any reason, including without limitation, breach of these Terms of Use. If at any time, we notify you that your access to and /or use of the Site or your account is terminated, you must cease and desist from all such access and/or use immediately. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms of Use or your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.

PROHIBITS ‘SCREEN-SCRAPING’ ‘WEB-SCRAPING’

Any user of this site is not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) placing order; (iii) reviewing/changing order; (iv) checking product information; (v) transferring to other websites through links provided on this website; and (vi) making use of other facilities that may be provided on the website.

The use of automated systems or software to extract data from this website or ”www.lumiere32.sg” for commercial purposes, (‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with Lumiere32 in which permits it access to Lumiere32’s price, product specification information for the sole purpose of price comparison.

Lumiere32 strictly prohibit other businesses/individuals from 'scraping' information from this site, we reserve the right to permanently terminate the Agreement without prior notice, resulting in an immediate and permanent account 'ban' if you engage in behaviour that Lumiere32 considers to be a serious violation of the Agreement.

 

ASSIGNMENT

You may not assign, subcontract or delegate your rights, duties, or obligations here under.

MODIFIED TERMS

The Company reserves the right at all times to discontinue or modify any of our Terms of Use and/or our Privacy Policy as we deem necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges, discontinuation of loyalty or incentive programs withdrawal of vouchers, pending/accrued points on the website etc. We suggest to you, therefore, that you re-read this important notice containing our Terms of Use and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our Terms of Use and Privacy Policy and you continue to use the Site, you are impliedly agreeing to the Terms of Use and Privacy Policy expressed therein. Any such deletions or modifications shall be effective immediately upon the Company’s posting thereof. Any use of the Site by User after such notice shall be deemed to constitute acceptance by the User of such modifications.

MODIFICATIONS AND NOTIFICATION OF CHANGES

Lumiere32 Pte Ltd. reserves the right to make changes to the Site, related policies and agreements, this Terms of Use and the Privacy Policy at any time. If Lumiere32 Pte Ltd. makes a material modification to this Terms of Use, it will notify you by: (i) sending an email to the email address associated with your account. Lumiere32 Pte Ltd. is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add the Site to the list of domains approved to send you email (commonly known as your “whitelist”); and (ii) displaying a prominent announcement above the text of this Terms of Use or the Privacy Policy, as appropriate, for thirty (30) days, with (i) and (ii) being deemed sufficient notification, of such changes. After notice of a modification to the Terms of Use or the Privacy Policy has been posted for 30 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the Terms of Use. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the Terms of Use or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the Terms of Use or the Privacy Policy, you may do so by sending an email with the subject line “Termination” to the following email address: connect@lumiere32.sg If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new Terms of Use or Privacy Policy, as relevant. You agree that it is your moral obligation to provide us the updated email address.

ADDITIONAL CONDITIONS

Additional conditions may apply to purchase of goods and services and other use of portions of this portal and you agree for the same.

SEVERABILITY

Terms of Use shall deemed to be severable, In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

 

NO RESALE OF SERVICE

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.

 

GENERAL

This agreement together with any terms of Use referred to herein constitute the entire agreement between us relating to subject matter thereof, and may not be amended or modified except by writing or by making such amendments or modifications available on this portal.

 

RETURN OF PRODUCTS BY YOU

We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies from the date of receipt of the product and provided that the products are returned in their original condition. Please note, you can request for the return within 7 days from product delivery with dully filled Return Form (Download the return form from your Order Confirmation email which we had sent to you or you may directly download it from our website Return Form)

Lumiere32 will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.

The 7 days replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. Should customers come across any issue with such products, they are advised to contact customer service within 72 hours, failing which we may decide not take a request for replacement.

 

In case you encounter any unusual problem with the use of product, which might affect treatment outcome for your patient, kindly inform us on connect@lumiere32.sg with a brief report on problem encountered. We will inform respective supplier and or manufacturer to investigate the case. In such cases, we might request customer to return the product for evaluation. Depending upon case to case, it might take 4-6 weeks for us to provide you report and solution for the same.

CHANGES AND CANCELLATION

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Credit card and/or we will add your credit points to your account automatically for future purchases (1SGD = 1.1 credit point, with no expiry of those credit points); whereas in case of payment method was ‘cheque on delivery’ we shall transfer the amount to your bank account (our sales support team would be in touch with you once we’ve received cancellation request or if you wish we can add credit points to your account directly). Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by Lumiere32 Pte Ltd.

Refund may take 14-20 Days of processing based upon credit/debit card issuance bank. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

FRAUDULENT /DECLINED TRANSACTIONS

Our fraud detection team constantly monitors the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and Lumiere32 Pte Ltd. reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Lumiere32 Pte Ltd. reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, Lumiere32 Pte Ltd. reserves the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, Lumiere32 Pte Ltd. shall owe no liability for any refunds.

 

PROFANITY POLICY

Lumiere32 Pte Ltd. prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. Please report any violations of this policy to the correct area for review:

  • Report offensive Display Names
  • Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transaction conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

Lumiere32 Pte Ltd. will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions, including:

  1. Limits placed on account privileges;
  2. Loss of special status;
  3. Account suspension.

 

DISPUTES (RESOLUTIONS) POLICY

Overview

Generally, transactions are conducted smoothly on Lumiere32 website. However there may be some cases where both the Buyers and Sellers may face issues. At Lumiere32 Pte Ltd., we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

 

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.

 

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

 

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can write to connect@lumiere32.sg, while the Seller can write to seller@lumiere32.sg, in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

1. Wrong item received

2. Item Not as described

  • Damaged or Seal broken on Product
  • Part/Accessory missing
  • Item not Compatible
  • Seller Description/Specification Wrong
  • Defective (Functional issues)
  • Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Lumiere32 Pte Ltd. will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.

 

Buyer Protection Program

In case of a dispute where the Seller is unable to provide a refund or a replacement, Lumiere32 Pte Ltd. will actively work towards reaching a resolution.

The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller.

The Buyer can write to connect@lumiere32.sg if the issue with the Seller is not resolved. Lumiere32's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.

In due course of resolution, Lumiere32's Customer Support Team will facilitate a conference call including the Seller and the Buyer.

When a dispute has been raised, Lumiere32 Pte Ltd. may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Lumiere32 Pte Ltd. for settling the dispute.

 

Buyer Eligibility and Restrictions

• Only the Buyers who have purchased the product on www.lumiere32.sg are eligible for the Buyer Protection Program.

• Buyers can file a dispute within 20 days from the date of delivery of the product

• Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.

• To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Lumiere32 Pte Ltd. by writing an email to connect@lumiere32.sg

• Fraudulent charges and claims are not covered under Buyer Protection Program

• If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.

• Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.

• Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Lumiere32 Pte Ltd. If the claim was withdrawn, it is not counted. The coverage amount will be limited to 300 SGD per OCCURANCE or total ‘Order value’ under dispute whichever is LOWER.

• Through the Buyer Protection program, Lumiere32 Pte Ltd. provide limited guarantee/warranty (as per the guidelines of Sellers And/or Original Manufacturer) to Buyers for products sold on Lumiere32 Pte Ltd. against technical/manufacturing defects.

• Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Lumiere32 Pte Ltd. shall verify the disputes so raised and may process only such claims that are valid and genuine.

• Lumiere32 Pte Ltd. shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.

• Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.

• Lumiere32 Pte Ltd. reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Lumiere32 Pte Ltd. may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.

• Decisions made by Lumiere32 Pte Ltd. under the Buyer Protection Program shall be final and binding on its Users.

• Lumiere32 Pte Ltd. reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.

• Through this program, Lumiere32 Pte Ltd. shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.

• Lumiere32 Pte Ltd. Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.

 

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies

2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.

Lumiere32 expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller and/or Lumiere32. Furthermore failing to do so Seller will be liable for chargebacks (as applicable).

3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.

 

 

EMAIL ABUSE & THREAT POLICY

Private communication, including email correspondence, is not regulated by Lumiere32 Pte Ltd.

Lumiere32 encourages its Users to be professional, courteous and respectful when communicating by email.

However, Lumiere32 Pte Ltd. will investigate and can take action on certain types of unwanted emails that violate Lumiere32 policies.

Such instances:

Threats of Bodily Harm - Lumiere32 Pte Ltd. does not permit Users to send explicit threats of bodily harm.

Misuse of Lumiere32 System - Lumiere32 Pte Ltd. allows Users to facilitate transactions through the Lumiere32 system, but will investigate any misuse of this service.

Spoof (Fake) email - Lumiere32 Pte Ltd. will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.

Spam (Unsolicited Commercial email) - Lumiere32 Pte Ltd. spam policy applies only to unsolicited commercial messages sent by Lumiere32 Users. Lumiere32 Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of Lumiere32 – Lumiere32 prohibits email offers to buy or sell listed products outside of the Lumiere32 Website. Offers of this nature are potential fraud risk for both Buyers and Sellers.

Lumiere32 Pte Ltd. policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

  • Limits on account privileges
  • Account suspension
  • Cancellation of listings
  • Loss of special status

Other Businesses

Lumiere32 Pte Ltd. does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, Lumiere32 Pte Ltd. assumes no responsibility for examining or evaluating the products and services offered by them. Lumiere32 Pte Ltd. do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Lumiere32 Pte Ltd. does not endorse, in any way, any third party website(s) or content thereof.

PRICING INFORMATION IN CASE OF SALE BY LUMIERE32 PTE LTD.

We strive to provide you with the best prices possible on products and/or services you buy from Lumiere32 Pte Ltd., however, Lumiere32 Pte Ltd. does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to Lumiere32 Pte Ltd. pricing policy and the prices shall be determined only at Lumiere32 Pte Ltd. sole discretion.

While Lumiere32 Pte Ltd. strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Lumiere32 Pte Ltd. may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Lumiere32 Pte Ltd. will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Lumiere32 Pte Ltd. accepts your order the same shall be debited to your credit card account. The payment may be processed prior to Lumiere32 Pte Ltd. dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. Since we’ve cancelled the order no refunds shall be applicable on the orders made by the Customer(s) under the Cheque on Delivery (“COD”) option.

PRODUCT DESCRIPTION

Lumiere32 we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

PAYMENT

 

All payments must be received by us prior to shipping unless the order is placed by using Cheque on delivery (COD) payment mode. Lumiere32 also accepts payments made using PAYPAL, Visa, MasterCard, and American Express credit/debit cards in Singapore. Lumiere32 will be accepting payments through Apple Pay & Android Pay (Coming Soon)

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on Lumiere32 Pte Ltd. will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Lumiere32 Pte Ltd. Further the said information will not be utilized and shared by Lumiere32 Pte Ltd. with any of the third parties unless required for fraud verifications or by law, regulation or court order. Lumiere32 Pte Ltd. will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

SHIPPING AND HANDLING

We will arrange for shipment of the products to you at your provided business address only. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.

SCHEMES & OFFERS

Company reserves the right to withdraw or / and change the schemes & offers without notice. Any items sold under Offers & schemes cannot be taken back under any circumstances. Items under Special Offer & Schemes are available till Stocks lasts.

Information by the User to Lumiere32 Pte Ltd. in case of lost, stolen, misused or mutilated Coupon

The Customer must notify Lumiere32 Pte Ltd. immediately if the Coupon is lost, stolen, mutilated, not received or if the customer suspects that the Coupon is being used without his/her consent. In the case of loss or theft of the Coupon, the Customer must email us at connect@lumiere32.sg

Lumiere32 Pte Ltd. on the receipt of this information will act as per its standard operating procedures.

If the lost Coupon is subsequently received by the Customer, it should be destroyed and must not be used. Only the replacement/new Coupon issued by Lumiere32 Pte Ltd. can be used.

Other Promotional Vouchers:

There are other types of limited period vouchers which can be issued, or cancelled by Lumiere32 Pte Ltd. as part of any campaign or scheme. The terms for these campaigns will be decided by Lumiere32 Pte Ltd. at the time of the campaign and these should be acceptable to you.

While participating in the Lumiere32 Pte Ltd. promotional campaign(s), you hereby agree to release and hold Lumiere32 Pte Ltd. (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your participation in the said promotion.

Offer and Schemes/Voucher Redemption

Lumiere32 Pte Ltd. reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. Lumiere32 Pte Ltd. at its discretion can withdraw a particular scheme from the website or market. In case of any query please contact us on connect@lumiere32.sg

 

WEBSITE ACCESS

General:

Lumiere32 Pte Ltd. grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.lumiere32.sg

No access for commercial sale:

This access does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools.

 

No reproduction:

This website or any portion of this website may not be reproduced, duplicated, copies, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Lumiere32 Pte Ltd.

No framing:

You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Lumiere32 Pte Ltd. and its affiliates without the express written consent.

Metatags:

You may not use any metatags or any other 'hidden text' utilizing Lumiere32 Pte Ltd. name or trademarks without the express written consent of Lumiere32 Pte Ltd. Any unauthorized use terminates the permission or license granted by Lumiere32 Pte Ltd.

 

 

INTELLECTUAL PROPERTY RIGHTS

Copyright Protection All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Lumiere32 Pte Ltd. or its affiliate sites and protected by Singapore’s Copyright Act. The compilation of all the content on this site is the exclusive property of Lumiere32 Pte Ltd. and protected by Singapore’s Copyright law. All software used in this site is the property of Lumiere32 Pte Ltd. and is protected under the Singapore’s Copyright Act.

Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please submit your complaint to us in writing by certified and notarized letter. We respond quickly to the concerns of rights owners about any alleged infringement.

Please provide us with this information:

  • A physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the site;
  • Your business address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Please note that this procedure is exclusively for notifying Lumiere32 Pte Ltd. that your copyrighted material has been infringed.

FORCE MAJEURE

No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

  1. For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use.  Such circumstance or event shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.

GOVERNING LAW AND JURISDICTION

  1. The Site is meant for use by residents of Singapore only. These Terms of Use and all matters relating to your access to, or use of, the Site and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.
  2. You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.
  3. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Singapore shall have jurisdiction.

USER(S) ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

CONTACTING US
If you have any questions about this Policy, the practices of this site, or your dealings with this site, please email at: connect@lumiere32.sg